The Help & Support section is a dedicated area on MeroGuru designed to assist users by providing answers to common questions and guidance on using the platform and its services.

The Help & Support FAQs cover a wide range of topics including login and registration, astrology services, auspicious days, blog content, event management services, finding a Guru, online puja, Patro or Panchanga, puja materials, and service providers.

A searchable field is provided at the top of the Help & Support section. Users can type keywords related to their query to quickly find relevant FAQ answers.

No. Users can access the Help & Support section and view FAQ content without creating an account or logging in.

If you are unable to find the answer to your question in the FAQ section, you can submit an enquiry by filling in your name, email address, phone number, and your question in the contact form provided.

MeroGuru aims to respond to user queries at the earliest convenience. Response times may vary depending on the nature of the enquiry.

No. Accessing the Help & Support section and submitting queries is free of charge.

When submitting a support request, users are required to provide their name, email address, phone number, and details of the question or issue they are facing.

Yes. MeroGuru handles all personal information provided through the Help & Support section in accordance with Australian Privacy Principles.

Yes. The Help & Support section includes FAQs related to all major services offered on MeroGuru, including online puja, astrology services, event management, and finding Gurus or service providers.

Yes. Users may submit feedback or suggestions using the contact form available in the Help & Support section.

The donation section allows users to make voluntary contributions to support MeroGuru’s research and publication of research-based articles and blogs on Hinduism and its various aspects.

Donations received are used to support research, content creation, and publishing educational and research-based articles and blogs related to Hindu religion, culture, and traditions.

No. Donations are completely voluntary and not required to access any services on MeroGuru.

Yes. Users can choose the amount they wish to donate, subject to any minimum or maximum limits specified on the platform.

Users may receive a confirmation message or email acknowledging the submission of their query or donation, where applicable.

MeroGuru will make reasonable efforts to assist users and provide accurate information, but resolution may depend on the nature of the query or service involved.

For urgent matters, users are encouraged to submit their query clearly through the Help & Support form so it can be prioritised accordingly.