Shipping & Delivery Policy
Shipping and Delivery Policy
Last Updated: 08 January 2026
This Shipping and Delivery Policy (“Policy”) outlines how
products, documents, and service-related deliverables are shipped, delivered,
or fulfilled when ordered through www.meroguru.com (“MeroGuru”, “we”, “us”, or “our”).
By placing an order or booking through MeroGuru, you agree
to this Policy in addition to our Terms and Conditions.
1. Scope of this Policy
This Policy applies to:
- Physical
items such as puja materials, printed astrology reports, religious items,
or related products (where offered)
- Digital
deliverables such as PDF documents, astrology reports, and downloadable
materials
- Service-related
fulfilment including online pujas, astrology consultations, and event
coordination
This Policy does not apply to services that do not involve
delivery or shipment.
2. Delivery Locations
MeroGuru currently delivers physical items within Australia
unless otherwise specified at the time of order. Certain digital services and
documents may be delivered to users located in Australia, Nepal, USA, Canada,
New Zealand, and other supported regions.
Delivery availability may vary depending on the product or
service selected.
3. Order Processing
Once an order or booking is confirmed and payment is
successfully completed:
- Physical
orders are prepared for dispatch
- Digital
deliverables are scheduled for electronic delivery
- Service-based
fulfilment is scheduled according to the selected date and time
Order processing times may vary depending on the nature of
the item or service and will be communicated during checkout or confirmation.
4. Shipping of Physical Items
4.1 Shipping Methods
Physical items may be shipped using standard or express
courier services, depending on availability and user selection. MeroGuru may
use third-party logistics providers for delivery.
4.2 Shipping Timeframes
Estimated delivery times are provided as a guide only and
may vary due to:
- Location
and regional access
- Courier
delays
- Public
holidays
- Weather
or unforeseen circumstances
MeroGuru is not responsible for delays caused by courier
services beyond our reasonable control.
5. Shipping Fees
Shipping fees, where applicable, are calculated at checkout
and depend on:
- Delivery
location
- Item
size and weight
- Chosen
delivery method
Any applicable shipping charges will be clearly displayed
before order confirmation.
6. Digital Delivery
Digital items such as:
- Downloadable
puja material lists
- PDFs
or other digital content
will be delivered electronically via email, user account
access, or download link. Delivery timeframes for digital items depend on
preparation requirements and will be communicated at the time of booking.
7. Service-Based Fulfilment
7.1 Online Puja Services
For online pujas, delivery is fulfilled through:
- Virtual
participation via video call or live streaming
- Performance
of the puja on the scheduled date and time
No physical shipment is involved in online Puja.
7.2 Astrology Consultations
Astrology consultations are delivered via:
- Phone
calls
- Video
calls
Users are responsible for ensuring their availability and
correct contact details.
8. Event Management Deliverables
For event management services, delivery refers to the
coordination and execution of services at the agreed venue, date, and time.
Physical items arranged as part of an event (such as decorations or puja
materials) are delivered directly to the event location as part of the service.
9. Incorrect or Incomplete Delivery Information
Users are responsible for providing accurate delivery
details. MeroGuru is not liable for:
- Delays
caused by incorrect addresses or contact information
- Failed
deliveries due to recipient unavailability
Additional charges may apply for redelivery or rescheduling.
10. Lost, Damaged, or Delayed Items
If a physical item is lost or damaged during transit:
- Users
must notify MeroGuru within a reasonable timeframe
- MeroGuru
will investigate with the courier provider
- Remedies
will be provided in accordance with Australian Consumer Law
11. Delivery Confirmation
Delivery of physical items is considered complete when:
- The
courier confirms delivery to the provided address
Digital delivery is considered complete when:
- The
item is sent to the nominated email address or made available for download
Service-based delivery is considered complete once the
service has been performed.
12. Force Majeure
MeroGuru is not responsible for delays or failures in
delivery caused by events beyond reasonable control, including natural
disasters, strikes, technical failures, or government restrictions.
13. Changes to this Policy
MeroGuru may update this Shipping and Delivery Policy from
time to time. Any changes will be published on our website, and continued use
of services constitutes acceptance of the revised Policy.
14. Contact Information
For shipping or delivery enquiries, please contact:
Email: info@meroguru.com