Privacy Policy

Privacy Policy

Last Updated: 06 January 2026

MeroGuru (“MeroGuru”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy applies to all users of www.meroguru.com, including visitors, registered users, gurus, service providers, and event partners.

 

1. What is Personal Information

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form.

This may include, but is not limited to:

• Name
• Contact details (email address, phone number, address)
• Date of birth and birth details (for astrological services)
• Religious details such as gotra, rashi, or nakshatra
• Account login details
• Payment and transaction details
• Communications with MeroGuru

 

2. Collection of Personal Information (APP 3 & 5)

MeroGuru collects personal information only where it is reasonably necessary for our functions and activities. We may collect personal information directly from you when you:

• Register an account on MeroGuru
• Book a guru, religious service, astrology service, or event
• Register as a guru or service provider
• Submit birth or religious details for puja or astrology services
• Contact us through email, contact forms, or support channels
• Subscribe to updates or newsletters

Where required, we will notify you of the purpose of collection and how your information will be used.

 

3. Sensitive Information

Some services offered by MeroGuru require the collection of sensitive information, such as religious beliefs, practices, or birth details for astrological purposes. This information is collected only with your consent and solely for the purpose of delivering the requested service.

MeroGuru does not collect sensitive information unless it is directly relevant and necessary.

 

4. Use of Personal Information (APP 6)

We use personal information for purposes including:

• Creating and managing user, guru, and service provider accounts
• Facilitating bookings, payments, and confirmations
• Providing online puja, astrology, and event management services
• Communicating with users regarding services, updates, or support
• Publishing service provider or guru profiles (with consent)
• Improving platform functionality and user experience
• Meeting legal, regulatory, or compliance obligations

We will not use your personal information for purposes unrelated to these without your consent or unless required by law.

 

5. Disclosure of Personal Information

MeroGuru may disclose personal information:

• To gurus or service providers for the purpose of delivering booked services
• To payment processors and technical service providers
• To event partners where required to coordinate services
• To regulatory authorities where required by law

We do not sell or rent personal information to third parties.

 

6. Overseas Disclosure (APP 8)

Some service providers or technical infrastructure used by MeroGuru may be located outside Australia (for example, cloud hosting or communication tools). Where personal information is disclosed overseas, MeroGuru takes reasonable steps to ensure that the recipient complies with privacy standards substantially similar to the Australian Privacy Principles.

 

7. Security of Personal Information (APP 11)

MeroGuru takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure servers and encrypted connections
• Restricted access to personal information
• Administrative and technical safeguards

Personal information is retained only for as long as necessary to fulfil its purpose or comply with legal obligations.

 

8. Access and Correction (APP 12 & 13)

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information

Requests can be made by contacting us at info@meroguru.com. We may need to verify your identity before processing your request.

 

9. Cookies and Website Analytics

MeroGuru may use cookies and similar technologies to improve website performance and user experience. Cookies may collect non-identifying information such as browser type, pages visited, and session duration.

You can manage cookie preferences through your browser settings.

 

10. Direct Marketing (APP 7)

MeroGuru may send you service-related communications or updates. We will only send marketing communications where permitted by law and will always provide an option to opt out of receiving such communications.

 

11. Anonymity and Pseudonymity (APP 2)

Where practical, users may interact with MeroGuru anonymously or using a pseudonym. However, anonymity may not be possible where personal information is required to provide services such as bookings, payments, or astrological reports.

 

12. Complaints and Privacy Concerns

If you believe your privacy has been breached or you have concerns about how your personal information has been handled, you may contact us at:

Email: info@meroguru.com

We will investigate all complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

13. Changes to this Privacy Policy

MeroGuru may update this Privacy Policy from time to time. Any changes will be published on our website, and continued use of the platform constitutes acceptance of the updated policy.

 

14. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

 

MeroGuru
Email: info@meroguru.com